Shipping Policy for JuugCollections

Effective Date: January 9, 2025

At JuugCollections, we aim to deliver your orders in a timely and secure manner. Please read through our shipping policy below for important information regarding shipping options, costs, and delivery times.

1. Shipping Methods & Rates

We offer a variety of shipping options to ensure you receive your order in a timely manner. Shipping rates depend on the delivery method and the destination.

• Standard Shipping: Delivery time of 5-7 business days (for domestic orders within the United States). Rates are calculated at checkout based on the size and weight of your order.
• Expedited Shipping: Delivery time of 2-3 business days. Expedited shipping costs are calculated at checkout.
• Overnight Shipping: Delivery by the next business day. Overnight shipping costs are calculated at checkout.

Note: Shipping times are estimates and may vary depending on the location, weather, and any unforeseen delays from the shipping carrier.

2. Order Processing Time

All orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Once your order has been processed, you will receive a tracking number to monitor your shipment.

3. Shipping Locations

We currently offer shipping to addresses within the United States. For international orders, please contact us directly at jugucollections79@gmail.com to inquire about availability and shipping options.

4. Shipping Costs

Shipping costs are calculated based on the weight and size of your order as well as the delivery method chosen at checkout. You will be provided with an exact shipping cost before completing your order.

• Free shipping may be available on orders over a certain amount. Please check the website for any current promotions or free shipping offers.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. If you have any issues with tracking or need assistance, please feel free to contact us.

6. Address Accuracy

Please ensure that your shipping address is correct and complete. JuugCollections is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you realize there is an error in your address after placing your order, please contact us immediately at jugucollections79@gmail.com.

7. Shipping Delays

While we do our best to ensure timely delivery, please note that shipping carriers may experience delays due to weather conditions, holidays, or other circumstances beyond our control. We are not responsible for any delays that occur once the package has been handed over to the carrier.

If you have any concerns about a delay, please reach out to us, and we will help you track your order.

8. Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and either issue a replacement or refund.

To file a claim for a damaged or lost package, please provide us with:

• Your order number.
• A description and photo of the damaged item(s), if applicable.
• Any other relevant details about the package condition upon arrival.

9. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. Additionally, we are unable to process orders for international shipping at this time, but you may contact us directly if you wish to inquire about future international shipping options.

10. Changes to Shipping Policy

We may update this shipping policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about shipping, need assistance with tracking your order, or have an issue with delivery, please contact us:

JuugCollections
Email: jugucollections79@gmail.com
Phone: +1 502-403-3863