Refund Policy for JuugCollections

Effective Date: January 9, 2025

At JuugCollections, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand the terms and conditions.

1. Eligibility for Refunds

• Returns are accepted within 30 days of the purchase date.
• To be eligible for a return, items must be unused, in the original condition, and with all original packaging, tags, and receipts.
• Certain products may not be eligible for a refund, such as:
  • Items marked as final sale.
  • Gift cards or downloadable content.
  • Items that have been damaged, worn, or altered by the customer.

2. How to Request a Refund

To request a refund or return, please contact us at jugucollections79@gmail.com or call us at 502-403-3863 with the following information:

• Your order number.
• A description of the item(s) you wish to return or refund.
• Reason for the return or refund request.

Once we receive your request, we will send you instructions on how to return the item(s).

3. Refund Process

Once we receive and inspect your returned items, we will notify you of the status of your refund. If the return is approved, we will process your refund to your original payment method. Please note that the processing time for refunds can take up to 7-10 business days.

Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the item is defective or we made an error with your order.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the refund process and place a new order once the return is completed.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will either issue a full refund or send you a replacement, depending on your preference and product availability. You may be required to send a photo of the damaged item(s) to help us resolve the issue quickly.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed will be canceled and refunded in full. However, once an order has been shipped, it cannot be canceled, and the return policy will apply.

7. Non-Refundable Items

Some items may not be eligible for a refund due to their nature. These include:

• Gift cards
• Personalized or custom-made items
• Downloadable products

8. Late or Missing Refunds

If you haven’t received a refund after the expected processing time, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at jugucollections79@gmail.com.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal obligations. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us:

JuugCollections
Email: jugucollections79@gmail.com
Phone: +1 502-403-3863